Privacy Policy milo888 – Your Information Is Safe With Us

Milo888 is committed to protecting the privacy of every user who uses our platform. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information when you access the milo888.pro website or use our mobile application. Please read this document carefully before using our services.

1. Information We Collect

In operating our platform, milo888 collects several categories of personal information from our users. This collection is done directly from you during the registration process and ongoing platform use, as well as automatically through industry-standard tracking technologies.

1.1 Information You Provide Directly

• Identity information: Full name, date of birth, national ID or passport number, gender, and nationality.
• Contact information: Email address, phone number, and current residential address.
• Financial information: Bank account number, digital wallet details (Touch 'n Go eWallet, Boost, GrabPay), and transaction records for deposits and withdrawals.
• Verification documents: A copy of your national ID or passport and proof of address submitted during the KYC (Know Your Customer) process.
• Account information: Your username, encrypted password, and communication preferences.

1.2 Information Collected Automatically

• Technical data: IP address, device type, operating system, browser version, and network information.
• Usage data: Pages visited, games played, session duration, and betting patterns within the platform.
• Location data: General location data based on IP address for eligibility verification and security purposes.
• Cookie data: Information collected through cookies and similar tracking technologies to enhance the user experience.

2. How We Use Your Information

The data we collect is used solely for legitimate purposes related to the delivery of milo888 services. We will not use your information for any purpose not stated in this policy without obtaining your prior consent.

Purpose of Use	Data Type	Legal Basis
Registration and account management	Identity, contact, password	Contract performance
Deposit and withdrawal processing	Financial, identity	Contract performance
Identity verification (KYC)	Verification documents, identity	Legal obligation
Fraud prevention and anti-money laundering	All categories	Legal obligation
Marketing communications (with consent)	Email, phone	Consent
Platform analysis and improvement	Usage data, technical	Legitimate interests
Customer support	Contact, interaction records	Contract performance

3. Data Storage and Security

Milo888 invests seriously in security infrastructure to ensure your personal data is protected at all times. We use a combination of cutting-edge encryption technology, strict access controls, and continuous monitoring to prevent unauthorized access, loss, or misuse of data.

3.1 Technical Security Measures

• 256-bit SSL encryption: All data transmitted between your device and our servers is protected with banking industry-standard encryption.
• Data encryption at rest: Sensitive data stored in our databases, including financial information and KYC documents, is encrypted using AES-256.
• Two-factor authentication (2FA): We offer an extra layer of security through two-factor authentication to protect your account.
• 24/7 Monitoring: Automated monitoring systems operate around the clock to detect and respond to any suspicious activity.

3.2 Data Retention Period

We retain your personal data for as long as necessary to fulfil the purpose of collection or to comply with legal obligations. Generally:

• Active account data: Throughout the period your account is active plus 5 years after closure.
• Financial transaction records: Minimum 7 years in accordance with anti-money laundering legal requirements.
• KYC documents: 5 years after termination of business relationship.
• Activity logs and technical data: 12 months.

4. Sharing Information With Third Parties

Milo888 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Data sharing only occurs in the following limited situations and with appropriate safeguards.

4.1 Service Providers

We share necessary information with service providers we trust to help operate the platform, including:

• Payment processors and gateways to process your deposits and withdrawals.
• Game providers such as casino software companies to deliver games within our platform.
• Third-party identity verification services to facilitate the KYC process.
• Cloud service providers for secure and reliable data storage.

All these service providers are bound by strict data confidentiality agreements and are only permitted to use your information for purposes we have specified.

4.2 Disclosure Based on Law

Under certain circumstances, we may be required by law to disclose your personal information to authorities such as the Financial Intelligence Unit (UFIU), Royal Malaysia Police, or relevant regulatory bodies. Such disclosures are only made when legally mandated and after careful assessment.

5. Cookies and Tracking Technologies

Milo888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you during subsequent visits and personalize your experience.

5.1 Types of Cookies We Use

• Essential cookies: Required for essential platform functions such as login sessions and security. Cannot be disabled.
• Performance cookies: Helps us understand how users interact with the platform for continuous improvement.
• Functional cookies: Saves your preferences such as language, display settings, and login details for your convenience.
• Analytics cookies: Used to analyze traffic and usage patterns to help us improve the platform.

You can control cookie settings through your browser settings. However, disabling certain cookies may affect functionality and your experience on the milo888 platform.

6. Your Rights Regarding Personal Data

Under the Malaysia Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal information held by milo888. We are committed to making it easy for you to exercise these rights.

7. Changes to This Privacy Policy

Milo888 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you through one of the following methods:

• A clear notice on the homepage of our website.
• Email to the address registered in your account.
• In-app notifications on the milo888 mobile app.

The "Last updated" date at the top of this page will always reflect the date this policy was last modified. Your continued use of our platform after policy changes means you accept the updated version.

8. Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your rights regarding personal data, please contact our Data Protection Officer. We are committed to responding to all privacy inquiries within 14 working days.

You can contact our privacy team via email at [email protected] or via live chat available on our platform 24 hours a day, 7 days a week.